GuestPoint PMS Course

Structured System Training for Independent Motel Operators

GuestPoint is one of the most widely used property management systems across Australian motels. Incorrect setup or inconsistent usage creates operational errors, revenue leakage, and reporting inaccuracies.

This course provides structured, practical GuestPoint training aligned with real motel operations — not generic software tutorials.

Motel Coach is a recommended consultant and trainer by GuestPoint.

By submitting this form, you’ll receive the GuestPoint Information Pack you requested, along with a short series of follow-up emails to help you understand motels and your next steps. You can unsubscribe at any time.

Learn How to use GuestPoint PMS

  • Benjamin Douglas is the Lead Instructor at Motel Coach and author of The Essential Guide to Motel Management.

    His background spans operational and commercial leadership across independent motel and hotel groups, progressing from frontline roles through to executive management overseeing 16+ motels, 10 restaurants, and more than 200 staff.

    With experience across regional Australia, Brisbane, and London, Benjamin specialises profit optimisation, OTA strategy, and practical implementation for independent operators.

  • GuestPoint controls:

    • Reservations

    • Room allocation

    • Payments

    • Debtors

    • Housekeeping workflow

    • Daily reconciliation

    • Operational reporting

    Errors inside the PMS affect revenue, reporting, and guest experience.

    This course ensures you operate GuestPoint with confidence and control. It also overlaps and can be completed in conjunction with our motel management course

  • System Foundations

    Understanding GuestPoint architecture and operational logic.

    Reservation Management

    Accurate booking entry, modifications, rate control, and operational accuracy.

    Group Reservations

    Managing allocations and structured group workflows.

    Payments & Charges

    Processing transactions, handling adjustments, maintaining financial discipline.

    Housekeeping Integration

    Room status coordination and cleaning workflow control.

    Debtors & Accounts

    Invoice management and payment tracking.

    Reporting & Performance Data

    Interpreting system reports to support operational and revenue decisions.

    Daily Operational Discipline

    End-of-day reconciliation and error prevention.

    • GuestPoint System Overview & Navigation

    • Understanding the GuestPoint PMS Environment

    • Access Setup, Permissions & Course Guide

    • Creating and Managing Reservations

    • Modifying, Moving & Cancelling Bookings

    • Guest Check-Out Procedures

    • Corporate Account Reservations

    • Travel Agent Profiles & Linked Bookings

  • Creating and Managing Group Bookings

    • Posting Payments and Room Charges

    • Housekeeping Coordination and Room Status Control

  • Debtor Account Setup and Management

  • Interpreting and Using GuestPoint Reports

  • Managing Daily Motel Operations in GuestPoint

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