Hotel & Motel Management Course

Learn How to Run a Motel — Practical Training, Not Textbooks

If you’re searching for a hotel and motel management course, chances are you want more than theory. You want real skills that help you confidently run, manage, or take over a motel.

That’s exactly what this course delivers.

Unlike university degrees or generic hospitality programs, this is hands-on, motel-specific training built for people who want to learn how a real motel operates day to day — from front desk to housekeeping to revenue management.

Course Outline: Comprehensive Motel Management Training Course

Welcome to the Course

We’ll start by walking you through how the course works and what to expect. From the beginning, you'll receive access to your Motel Course Folder — packed with practical templates, checklists, and resources. These are designed to help you apply what you learn straight into your role or business.

Front Office Operations

This module introduces the core responsibilities of motel front office management.

• Daily Front Office Overview
  Understand the day-to-day tasks of a motel manager and the front desk team.

• Customer Service Essentials
  Learn the do’s and don’ts of great customer service, how to train your team, manage complaints, and confidently sell rooms.

• Housekeeping Coordination
  Discover how to effectively communicate and collaborate with the housekeeping team.

• Guest Check-in
  Learn the correct process for welcoming guests and collecting key details.

• Guest Check-out
  Master finalising guest accounts and delivering a positive departure experience.

• Debtor Management
  Understand how to handle debtor accounts and follow up overdue payments.

• Group Bookings
  Learn how to quote, manage, and deliver great group experiences.

• Online Travel Agent (OTA) Management
  Get a clear overview of how Booking.com and Expedia work, and how to manage them effectively.

• Review & Reputation Management
  Understand how guest reviews impact your business and how to respond on platforms like Booking.com, Expedia, and TripAdvisor.

Housekeeping Management

This module focuses on supporting and leading your housekeeping team.

• Introduction to Housekeeping
  Understand the role housekeeping plays in the overall guest experience.

• Daily Operations
  Learn to allocate rooms, prepare run sheets, and manage supplies like linen.

• Housekeeping Rosters
  Create efficient schedules that align with daily arrivals and departures.

• Wage Management & KPIs
  Track cost per room cleaned and apply benchmarks to manage performance.

Maintenance & Trades

• Learn how to oversee maintenance issues, communicate with trades and suppliers, and maintain your property standards.

Revenue Management

• Discover how to use demand forecasting, pricing strategies, and rate restrictions to maximise revenue and occupancy.

Marketing for Motels

• Learn what marketing efforts truly drive bookings. You’ll focus on high-impact activities, such as OTA visibility, Google presence, and direct booking strategy — without getting lost in low-return tactics.

Workplace Health & Safety (WHS)

• As Motel Manager, you play a key role in WHS. This module outlines how to create a safe environment for guests, staff, and contractors through proactive systems and daily awareness.