Course Outline: Comprehensive Motel Management Training Course
Welcome to the Course
We’ll start by walking you through how the course works and what to expect. From the beginning, you'll receive access to your Motel Course Folder — packed with practical templates, checklists, and resources. These are designed to help you apply what you learn straight into your role or business.
📌 Front Office Operations
This module introduces the core responsibilities of motel front office management.
Daily Front Office Overview
Understand the day-to-day tasks of a motel manager and the front desk team.Customer Service Essentials
Learn the do’s and don’ts of great customer service, how to train your team, manage complaints, and confidently sell rooms.Housekeeping Coordination
Discover how to effectively communicate and collaborate with the housekeeping team.Guest Check-in
Learn the correct process for welcoming guests and collecting key details.Guest Check-out
Master finalising guest accounts and delivering a positive departure experience.Debtor Management
Understand how to handle debtor accounts and follow up overdue payments.Group Bookings
Learn how to quote, manage, and deliver great group experiences.Online Travel Agent (OTA) Management
Get a clear overview of how Booking.com and Expedia work, and how to manage them effectively.Review & Reputation Management
Understand how guest reviews impact your business and how to respond on platforms like Booking.com, Expedia, and TripAdvisor.
🧹 Housekeeping Management
This module focuses on supporting and leading your housekeeping team.
Introduction to Housekeeping
Understand the role housekeeping plays in the overall guest experience.Daily Operations
Learn to allocate rooms, prepare run sheets, and manage supplies like linen.Housekeeping Rosters
Create efficient schedules that align with daily arrivals and departures.Wage Management & KPIs
Track cost per room cleaned and apply benchmarks to manage performance.
🔧 Maintenance & Trades
Learn how to oversee maintenance issues, communicate with trades and suppliers, and maintain your property standards.
📈 Revenue Management
Discover how to use demand forecasting, pricing strategies, and rate restrictions to maximise revenue and occupancy.
📣 Marketing for Motels
Learn what marketing efforts truly drive bookings. You’ll focus on high-impact activities, such as OTA visibility, Google presence, and direct booking strategy — without getting lost in low-return tactics.
⚠️ Workplace Health & Safety (WHS)
As Motel Manager, you play a key role in WHS. This module outlines how to create a safe environment for guests, staff, and contractors through proactive systems and daily awareness.
MOTEL MANAGEMENT COURSE
Hotel & Motel Management Course
Learn How to Run a Motel — Practical Training, Not Textbooks
If you’re searching for a hotel and motel management course, chances are you want more than theory. You want real skills that help you confidently run, manage, or take over a motel.
That’s exactly what this course delivers.
Unlike university degrees or generic hospitality programs, this is hands-on, motel-specific training built for people who want to learn how a real motel operates day to day — from front desk to housekeeping to revenue management.
Course Outline: Comprehensive Motel Management Training Course
Welcome to the Course
We’ll start by walking you through how the course works and what to expect. From the beginning, you'll receive access to your Motel Course Folder — packed with practical templates, checklists, and resources. These are designed to help you apply what you learn straight into your role or business.
📌 Front Office Operations
This module introduces the core responsibilities of motel front office management.
Daily Front Office Overview
Understand the day-to-day tasks of a motel manager and the front desk team.Customer Service Essentials
Learn the do’s and don’ts of great customer service, how to train your team, manage complaints, and confidently sell rooms.Housekeeping Coordination
Discover how to effectively communicate and collaborate with the housekeeping team.Guest Check-in
Learn the correct process for welcoming guests and collecting key details.Guest Check-out
Master finalising guest accounts and delivering a positive departure experience.Debtor Management
Understand how to handle debtor accounts and follow up overdue payments.Group Bookings
Learn how to quote, manage, and deliver great group experiences.Online Travel Agent (OTA) Management
Get a clear overview of how Booking.com and Expedia work, and how to manage them effectively.Review & Reputation Management
Understand how guest reviews impact your business and how to respond on platforms like Booking.com, Expedia, and TripAdvisor.
🧹 Housekeeping Management
This module focuses on supporting and leading your housekeeping team.
Introduction to Housekeeping
Understand the role housekeeping plays in the overall guest experience.Daily Operations
Learn to allocate rooms, prepare run sheets, and manage supplies like linen.Housekeeping Rosters
Create efficient schedules that align with daily arrivals and departures.Wage Management & KPIs
Track cost per room cleaned and apply benchmarks to manage performance.
🔧 Maintenance & Trades
Learn how to oversee maintenance issues, communicate with trades and suppliers, and maintain your property standards.
📈 Revenue Management
Discover how to use demand forecasting, pricing strategies, and rate restrictions to maximise revenue and occupancy.
📣 Marketing for Motels
Learn what marketing efforts truly drive bookings. You’ll focus on high-impact activities, such as OTA visibility, Google presence, and direct booking strategy — without getting lost in low-return tactics.
⚠️ Workplace Health & Safety (WHS)
As Motel Manager, you play a key role in WHS. This module outlines how to create a safe environment for guests, staff, and contractors through proactive systems and daily awareness.
Frequently Asked Questions
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✅ New or aspiring motel managers
✅ Experienced managers looking to improve systems and margins
✅ Motel owners training staff to step into management
✅ Regional and independent motels across Australia
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✅ How to fill more rooms through smarter marketing & pricing
✅ Daily checklists and systems to streamline operations
✅ Staff hiring, scheduling & onboarding best practices
✅ Tools to reduce costs and increase profit margins
✅ Handling guest issues and reviews with confidence
✅ Industry insights from real Australian motel operationsription text goes here
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Yes, the course is self-paced and completed online.
Our Partners
"Motel Coach has been a fantastic support for our team. The tools and advice helped us lift our operations, streamline processes, and stay focused on what really matters — looking after our guests."
— Casa Nostra Motel, Rockhampton
What customers are saying about MotelCoach
Gus C - “The Essential Guide to Motel Management is one of those books that just gets everything right — it’s clear, easy to read, and packed with real-world tips that actually work.”
JW - “Whether you’re an experienced manager or just stepping into a leadership role, this book offers valuable lessons on improving guest experience, streamlining operations, and driving profitability. It’s quickly become an industry standard read”
Dream Cleaning - “We hired the team at MotelCoach to assist us with a transition for the cleaning team at one of our larger managed motels. They were supportive and had the knowledge to get results.”
Why Learn Hotel & Motel Management with Motel Coach?
Industry Focused
We specialize in motels — not hotels or generic hospitality systems.
Practical & Visual
Every lesson includes real on-screen examples using one of the most popular Motel Property Management Systems on the Market - GuestPoint PMS.
Learn from Experience
Our Trainers have managed and trained motel Managers across Australia, and have worked in small motels up to world class hotels; Hilton, Accor and IHG.
Ready-to-Apply
You can apply the lessons and principles you learn in our class the same day in a real world application.