Privacy Policy.

Privacy Policy

Last updated: 24 November 2025

Motel Coach (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how Motel Coach collects, stores, uses and discloses your personal information, including how we use cookies and tracking technologies for analytics and remarketing.

1. Information We Collect

Motel Coach may collect personal information such as:

  • Name, email, phone number, business or motel details

  • Payment and billing information (processed securely by third-party providers)

  • Website analytics data (IP address, device type, pages viewed, referral source, behaviour)

  • Marketing and advertising data via cookies, pixels, tracking IDs and similar tools

  • Course access information, login activity and interactions within our training systems

  • Any information voluntarily provided through forms, surveys or support requests

2. How We Collect Information

Motel Coach may collect information through:

  • Forms on our website or LMS

  • Purchases and checkout pages

  • Email sign-ups and downloadable content

  • Cookies and tracking technologies

  • Google Analytics, Google Tag Manager, Meta Pixel and similar tools

  • Course enrolment systems and user accounts

  • Direct communication with us by email or phone

3. How We Use Personal Information

Motel Coach uses your personal information to:

  • Provide online training, consultancy, tools and digital downloads

  • Deliver course access, account creation and progress tracking

  • Process payments securely

  • Communicate updates, resources and relevant training information

  • Improve our website, sales content and user experience

  • Analyse user behaviour and advertising performance

  • Run remarketing and personalised advertising campaigns across Google, Facebook, Instagram and YouTube

4. Advertising & Remarketing Compliance (Google, Meta, YouTube, Instagram)

Motel Coach uses cookies, pixels, device identifiers and similar tracking technologies to deliver personalised advertising and measure marketing performance.

This includes:

  • Google Ads Remarketing

  • Google Analytics Advertising Features

  • Google Tag Manager

  • YouTube Remarketing

  • Meta Pixel (Facebook & Instagram)

  • Additional digital advertising platforms when required

These tools help Motel Coach:

  • Build remarketing audiences

  • Display personalised ads to previous website visitors

  • Measure campaign performance

  • Improve relevance of advertising across the internet

Google Advertising Features

Motel Coach uses:

  • Google Ads Remarketing

  • Google Display Network Impression Reporting

  • Google Analytics Demographics & Interests Reporting

  • Google Signals (where enabled)

Google may use cookies and identifiers to:

  • Show Motel Coach ads based on past interactions

  • Measure advertising performance and engagement

  • Build anonymised interest segments

You may opt out of Google personalised advertising here:
https://www.google.com/settings/ads

Facebook & Instagram (Meta) Advertising

Motel Coach uses the Meta Pixel to:

  • Measure the effectiveness of Facebook/Instagram ads

  • Track user actions on our website

  • Build Custom Audiences and Lookalike Audiences

  • Retarget users with relevant ads

Meta’s data policies apply when interacting with these platforms.
You can adjust your ad preferences here:
https://www.facebook.com/ads/preferences

YouTube Remarketing

Motel Coach uses YouTube remarketing tools to:

  • Display personalised ads

  • Build custom remarketing lists

  • Track behaviour for ad performance

Settings can be controlled via your Google account.

Cookie & Tracking Control

Users may manage or disable cookies via their browser.
Additional opt-out tools:

Disabling cookies may impact the functionality of Motel Coach courses or tools.

5. Disclosure of Personal Information

Motel Coach may share information with trusted third-party service providers, including:

  • Payment processors

  • LMS and course hosting platforms

  • Email marketing providers

  • Analytics and advertising platforms

  • Cloud hosting and storage providers

  • Professional service providers (legal, accounting)

Motel Coach does not sell personal information.

6. Data Security

Motel Coach takes reasonable steps to safeguard personal information through:

  • Secure server environments

  • Encryption where appropriate

  • Limited access permissions

  • Regular monitoring of security practices

Some third-party providers may store data overseas.

7. Access, Correction & Deletion

You may request:

  • Access to the personal information Motel Coach holds

  • Corrections to inaccurate information

  • Deletion of your personal data, where legally permitted

Contact us at: contact@motelcoach.com.au

8. Unsubscribe & Marketing Choices

You may unsubscribe from Motel Coach marketing emails at any time via the link in our emails.
You may also opt out of personalised advertising and cookies as described above.

9. Changes to This Policy

Motel Coach may update this Privacy Policy periodically.
The most recent version will always be displayed here on our website.

10. Contact Us

For any privacy questions or concerns, please contact:

Motel Coach
Website: www.motelcoach.com.au
Email: contact@motelcoach.com.au