Motel Consultancy Services
Last Updated: 16.12.2025
Expert Motel Management, Training & Operational Support
Running a motel comes with endless moving parts — from staff and systems to rates, reviews, and revenue. That’s where Motel Coach comes in.
We specialize in helping independent motels standardize their operations, increase profitability, and gain full control over their financial performance.
What We Do
Our motel consultancy services combine practical experience with proven strategies. We don’t just offer advice — we implement systems that work.
Operational Performance Reviews
We assess your current procedures, staff structure, and guest experience to identify improvement opportunities. You’ll receive a clear action plan covering:
Daily operations & housekeeping efficiency
Front desk workflow & GuestPoint PMS setup
Maintenance scheduling & reporting systems
Staff accountability and time-saving tools
Learn More about our Operational Performance Reviews or Book a Consultation.
Revenue & Rate Management
We help you understand your numbers — and make them grow. Learn how to use revenue management techniques to improve ADR, RevPAR, and long-term profit.
Dynamic rate strategies for shoulder and peak periods
OTA (Booking.com, Expedia) and direct booking balance
Competitor analysis & rate restriction planning
Forecasting and occupancy optimization
Marketing & Room Distribution
We focus on the channels that drive bookings - Booking.com, Expedia, Direct, Google Search and Google Local.
Learn more about our Motel Marketing and Room Distribution Review Service or Book a Consulation.
GuestPoint PMS Training & Integration
Maximise your GuestPoint system. We provide tailored, hands-on GuestPoint PMS training to help you and your team:
Manage reservations, billing, and corporate accounts
Automate pre- and post-stay communication
Streamline reporting and performance tracking
Staff Training & On-Site Support
We train your team to operate with consistency, professionalism, and efficiency — from front desk to housekeeping.
Front desk & customer service skills
Check-in, check-out & complaint handling
Housekeeping processes & inspection checklists
WHS compliance & safety standards
Why Choose Motel Coach?
Over a decade of hands-on motel management experience across independent and branded properties
Specialists in GuestPoint PMS, revenue management, and motel business systems
Practical, results-driven advice — no theory, just what works
Trusted by motels across Australia
Who We Help
Independent motel owners wanting to improve profit
New motel managers needing systems and training
Investors purchasing or repositioning a motel
Family-run motels looking for better structure and oversight
Book a Free Consultation
Let’s take a closer look at your motel’s performance and identify your biggest opportunities for improvement. If our services are not a good fit we can have a great chat, and then go our separate ways.
Our Pricing
Frequently Asked Questions
Q. What does consulting with Motel Coach actually involve?
A. Consulting is hands-on and practical. We review how your motel operates day to day, how bookings are generated, how rates are set, and how systems are used. You receive clear priorities, structured recommendations, and ongoing support focused on improving occupancy, revenue, and operational efficiency.
Q. How are the monthly consulting hours used?
A. Monthly hours are flexible and can be used across operations, marketing, revenue management, systems optimisation, reporting, and advisory support. Time is allocated each month based on what will deliver the greatest impact for your property.
Q. Is this suitable for small, independent motels?
A. Yes. Motel Coach specialises in independent motels and smaller accommodation businesses. The advice is practical, realistic, and designed to work with limited time, staff, and resources.
Q. Do I need to change my PMS or booking systems?
A. No. The focus is on improving results from the systems you already use. Any system changes are only recommended where they make clear commercial sense.
Q. How long does it take to see results?
A. Many clients see clearer processes and better decision-making within the first month. Occupancy, rate, and channel performance improvements typically follow within 60–90 days, depending on market conditions and implementation.
Q. Is there a minimum engagement period?
A. Yes. Consulting packages generally require a minimum three-month engagement. This allows sufficient time to diagnose issues, implement changes, and measure meaningful results.
Q. Can unused consulting hours roll over to the next month?
A. No. Unused hours do not roll over. This approach ensures consistent progress rather than stop-start or reactive consulting. If we do not have the need for the full time allotment a credit will be issued to the following month.
Q. Will you work directly with my staff or managers?
A. Yes, where appropriate. Consulting may involve working with owners, managers, or front desk teams to improve systems usage, consistency, and operational performance.
Q. Is this more operational or more strategic?
A. Both. Motel Essentials focuses more on operational improvement, with some strategic focus. The two larger packages increase the strategic focus.
Q. Do you guarantee increases in occupancy or revenue?
A. All of our clients to date have seen significant performance improvements. While no consultant can guarantee performance, with the market conditions remaining the same we will increase your motels performance.
Q. How do we get started?
A. Start with an initial conversation to confirm fit and priorities. From there, the most suitable package is selected and onboarding begins.
Motel Essentials
Back to basics. Clear priorities. Immediate improvements.
Best for:
Independent motels that want clarity, structure and quick operational and occupancy wins.
Inclusions (9 hours per month):
- Operational and workflow review
- Occupancy, ADR and channel mix assessment
- Google Business Profile & OTA listing review
- Direct booking path review (website + phone enquiries)
- Cost Efficiency Management
- Booking conversion check
- Priority improvement checklist
- Monthly performance review and guidance
Outcome:
A clear plan, fewer leaks in your operation, and stronger day-to-day performance without overwhelm.
Motel Performance Pro
Optimise property revenue, distribution and systems.
Best for:
Motels that are trading but underperforming their market or want more consistency and control.
Inclusions (15 hours per month):
Everything in Motel Essentials, plus:
- Revenue and pricing strategy review
- Channel performance & rate parity analysis
- PMS, channel manager & OTA setup optimisation
- Direct booking optimisation strategy
- Review and reputation management audit
- Competitor benchmarking and market positioning
- Structured 90-day performance roadmap
Outcome:
Improved channel performance, stronger pricing confidence, and more predictable occupancy and revenue.
Motel Asset Maximisation
Run the motel like an asset, not just a business.
Best for:
Motels that require performance turnaround, replacement management or preparation for sale.
Inclusions (25 hours per month):
Everything in Performance Pro, plus:
- Full operational systems & SOP review
- Staff structure, rostering & productivity assessment
- Owner-level P&L and cost control analysis
- Group, corporate and long-stay strategy development
- Custom reporting dashboards, templates & checklists
- Ongoing priority advisory support
- Strategic planning aligned to asset value
Outcome:
A stronger, scalable operation with clearer reporting, improved margins, and increased asset value.
Our Customers Say
⭐⭐⭐⭐⭐ Gabriele (Casa Nostra Motel Mackay and Casa Nostra Motel Rockhampton) - “I’ve used Motel Coach many times over the years at my different properties and can recommend Ben. He has a deep knowledge of Motel Marketing and can improve performance where you did not know it was possible”
⭐⭐⭐⭐⭐ Gus C - “The Essential Guide to Motel Management is one of those books that just gets everything right — it’s clear, easy to read, and packed with real-world tips that actually work.”
⭐⭐⭐⭐⭐ JW - “Whether you’re an experienced manager or just stepping into a leadership role, this book offers valuable lessons on improving guest experience, streamlining operations, and driving profitability. It’s quickly become an industry standard read.”
⭐⭐⭐⭐⭐ Dream Cleaning - “We hired the team at MotelCoach to assist us with a transition for the cleaning team at one of our larger managed motels. They were supportive and had the knowledge to get results.”
