Free GuestPoint PMS Training — Learn to Use GuestPoint Like a Pro
Running a motel is much easier when you understand your Property Management System (PMS). GuestPoint is one of the most powerful and widely used motel systems in Australia — but most operators never get proper training. That’s why I’ve created a FREE GuestPoint Training Series, available right here on MotelCoach.com and on my YouTube channel.
Each video below walks you through a real-world task step-by-step, showing exactly how to get things done in GuestPoint — from reservations and housekeeping to reports and rollovers.
Let’s dive in 👇
1. Creating a Reservation
Learn how to create a reservation in GuestPoint quickly and correctly. In this lesson, I cover how to choose room types, input guest details, set pricing, and handle special requests. Whether it’s a direct booking or an OTA reservation, understanding how to manually create bookings ensures smoother check-ins and accurate room allocation.
2. Managing a Reservation
Once a booking is made, it’s essential to know how to manage it. This video walks through editing guest details, adding payments, adjusting stay dates, or moving rooms. You’ll also learn how to make notes, link reservations, and prevent overbookings — skills that keep your front desk running smoothly.
3. Check-In Procedure
A smooth check-in sets the tone for a great stay. In this training video, you’ll learn how to locate arrivals, verify details, allocate keys, and process check-ins confidently. I also show how to handle early check-ins and how to quickly communicate with housekeeping when rooms are ready.
4. Check-Out Procedure
Check-outs are where accuracy counts. This lesson explains how to finalise guest accounts, post last-minute charges, print receipts, and process refunds or payments correctly. You’ll see how to manage late check-outs and avoid common accounting errors that create end-of-day headaches.
5. Housekeeping Room Allocation
GuestPoint’s housekeeping tools make it simple to assign and track rooms. In this video, I’ll show how to allocate rooms to staff, mark rooms as cleaned or inspected, and manage maintenance notes. Keeping this screen up to date is critical for smooth room turnover and staff coordination.
6. Room Accounts
Learn how to use the Room Accounts tab to view transactions, post charges, reverse payments, and understand how charges flow through GuestPoint. I’ll show you the “hidden” buttons that make it easier to follow a guest’s account and spot mistakes early.
7. Rollover
The daily rollover is one of the most important routines in GuestPoint. This video covers what happens during rollover, why it matters, and the key checks to do before running it. Understanding this process helps ensure reports, housekeeping, and availability all update correctly for the next day.
8. Debtors
Every motel has unpaid accounts — this is where the Debtors module helps. I’ll teach you how to track outstanding balances, send follow-ups, and process late payments. Staying on top of this section improves cash flow and keeps your accounts tidy.
9. Reports
Reports are where GuestPoint really shines. In this lesson, I walk through the most useful reports — occupancy, revenue, housekeeping, and transactions — and explain what each tells you about your motel’s performance. You’ll learn how to use these to make data-driven decisions every week.
10. Automated Emails & Text Messages
Communication automation saves time and improves guest satisfaction. This video covers how to set up pre-arrival, post-stay, and mid-stay messages inside GuestPoint. You’ll learn how to craft messages that reduce no-shows, increase reviews, and keep guests informed without manual effort.
11. Group Reservations
Handling group bookings in GuestPoint can be confusing at first, but I make it simple. Learn how to create group blocks, allocate multiple rooms, and link all guests under a single account. You’ll also see how to handle group payments and keep communication clear with organisers.
12. Building Walk Checklists
In this bonus lesson, I show how to use your daily building walk to connect operations with GuestPoint. You’ll see how to identify maintenance issues, cross-check housekeeping, and ensure every room is ready before check-in time. A consistent walk-through routine reduces guest complaints and improves your inspection scores.
Ready to Go Deeper?
These free videos are the perfect starting point to build confidence with GuestPoint PMS. But if you want to master GuestPoint faster, get personal help, or train your entire team — I offer 1-on-1 GuestPoint Training Sessions and a complete Comprehensive Motel Management Course, both designed specifically for Australian motels.
🎓 Book a FREE 30-Minute GuestPoint Training Consult:
👉 https://go.motelcoach.com/guestpoint-training-consult
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